Frequently Asked Questions about Home Care
Frequently Asked Questions
Home health care is a range of medical services delivered at home for recovery, illness management, or chronic condition care, often as effective as hospital care.
Homebound individuals under a physician’s care for a medical need, requiring skilled care, generally qualify.
Home health care involves licensed medical care, whereas home care involves non-medical assistance with daily activities.
Services Provided
Services may include:
- Skilled nursing care (medication administration, wound care, injections)
- Physical, occupational, and speech therapy
- Medical social services
- Chronic disease management (e.g., diabetes, heart disease)
- Post-surgical care
- Monitoring vital signs
- Patient and caregiver education
- Assistance with medical equipment and supplies
Yes. We offer specialized care plans tailored for individuals with Alzheimer’s, Parkinson’s, stroke recovery, and other neurological or chronic conditions. Our staff is trained in managing symptoms, ensuring safety, and supporting family caregivers.
Yes, we assist with medication administration, organization, and monitoring. We also help patients understand their prescriptions, set up pill organizers, and monitor for side effects or interactions.
Getting Started
Beginning with a physician’s referral, we will create a personalized care plan based on patient's needs. If you’re unsure where to start, contact us and we can help coordinate with your doctor.
A nurse or therapist will visit your home to evaluate your medical condition, living situation, and overall needs. They will collaborate with your doctor on a care plan and explain the details and lenght of the services you’ll receive.
Services can typically begin within 24 to 48 hours after referral.
Insurance and Costs
Yes, Medicare, Medicaid, and most private insurances cover it when medically necessary.
Medicare or Medicaid typically cover costs; private insurance may include co-pays or deductibles. We provide a financial consultation to help you understand any potential costs before services begin.
Yes, we offer private pay options and tailor plans to fit your budget.
Staff and Safety
Your care team may include:
- Registered Nurses (RNs)
- Licensed Practical Nurses (LPNs)
- Physical, Occupational, and Speech Therapists
- Home Health Aides
- Medical Social Workers
All staff are licensed, trained, and undergo background checks.
We follow strict infection control procedures, including PPE use, hygiene protocols, and regular health screenings. Staff are trained in emergency protocols, and we maintain compliance with state and federal regulations.
Yes, we accommodate preferences for caregivers.
Patient Experience and Support
Your care team regularly documents your progress and updates your physician. We also keep you and your family informed and involved in care decisions through regular check-ins and care plan reviews.
We provide 24/7 on-call nursing support for urgent needs.
Yes, we encourage family involvement and offer education and support to help them understand and participate in the care process.
We strive to provide culturally competent care. Many of our caregivers are bilingual, and translation services are available if needed.
We provide services across Chicagoland. Contact us to confirm coverage in your area.
COVID-19 and Infection Control
Staff follow CDC guidelines, including PPE, sanitizing procedures, and symptom screening.
Yes, telehealth is available for certain services to minimize in-person contact.